FAQ

1.   What payment mode do we accept?
  • We accept payment through paypal which can be used to purchase items via credit cards like Visa, MasterCard, and American Express.
2.   Do we keep your credit card details?
  • No we do not keep credit card details.
3.   Do you ship overseas?
  • Yes we do. However international courier charges and delivery timing may vary from Country.
  • Buyer is responsible for any custom clearance, duties and taxes applicable for the country where items are to be shipped to.
4.   Do I have to register my particulars if I am a new customer?
  • You can register your particulars to create an account for ease of future order 
  • You can also click on "Guest Checkout" for orders adhoc without creating an account.
5.   I have a COUPON CODE. Where do I enter the Coupon Code to receive applicable promotion rates?
  • Once item has been added to cart, go to "VIEW CART".
  • Under "What would you like to do next?", click on "Use Coupon Code".
  • Enter the code to receive the applicable promotion.
  • Coupon Code price difference will not be reflected if code has expired.
6.    Can I request for quotation of items or enquire on items not shown on web-page?
  • Yes you can. Do send us what you are looking for or enquiring about to enquiry@emedsg.com. We will revert soonest possible.
7.    Delivery Services
  • Local delivery is free with purchases of above Sgd$80 otherwise a surcharge of Sgd$5 is applicable.
  • Order will be despatched out within 3 working days unless otherwise advised.
  • Certain items such as probiotics will be depatched via cold-chain at temperatures recommended by manufacturers.