Terms & Conditions

Welcome! We at E + MED are committed to your online privacy. The following document contains the Terms and Conditions on the use of our website and also your rights and responsibilities. Your use of this web site indicated your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, please do not use this web site.
We reserve the right to amend or delete any of these termsin lieu of any changes in Internet technology and applicable law. In this aspect, we advise that you should check these terms and conditions from time to time for any such changes.

Returns Policy

  1. Damaged or Defective Goods
  • We will replace or refund at our discretion any items delivered to you that are damaged or defective at no charge. Please call and drop us an email for us to expedite.
  1. Incorrect Items Sent
  • For incorrect product sent to you which is a different product from what you ordered.A full refund will be awarded if you notify us via email within 24 hours of receipt and on condition that all item(s) being returned unopened and in the original packaging. Please send the returnable items via registered mail as no item will be refunded until received by us. Any return and refund can also be transacted at our outlet after our email confirmation.
  1. Prescriptions
  • Prescription items cannot be returned for refund.


Order Cancellation


Customer order cancellation processed by our online system will incur an administration fee of $10 or 10% of the order value (whichever is greater).

Product Description and Colors


Product description and colors are displayed as accurately on this web site. Product description are provided by our supplier and we are dependent on them for the information. Colors may vary from the specifications of monitor used to view this website. Product weights used for product descriptions on the website refer to the net weight of products only and do not include the weight of any other components such as packaging.

Correction of Errors and Inaccuracies


All reasonable efforts will be made to present accurate information on this web site. However, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.

By using this website, you agree to abide by such other terms and conditions, including (where applicable) that you are of legal age and understand the product you purchase are the ultimate recipient of the product. Any conflict between the Terms and Conditions and the terms posted in relation or applicable to a specific section of the website or for any service offered on or through the website, the latter terms shall have authority with respect to your use of that section of the website or the specific service.

Overseas Orders

For overseas orders, we are not responsible for parcels seized by Customs as these are events and circumstances which are beyond our control. For parcels seized by authorities because they may contain a product or ingredient that is not approved by your Country, the onus is on you to ensure that the product that you ordered are allowed to be imported into the Country. By executing an order through our website, it is hereby ascertain that you are legally entitled to place an order for the product requested and that all risk and title passes to you upon dispatch of the ordered product from our warehouse.

Communication


We reserve the right to email you health information, product alerts and special offers that we believe may be of interest to you. In the event that you do not wish to receive these communications; and once we receive your email confirmation, we will deactivate that functionality for your account.

Use of the Website


You agree not to use any computer software or program, or equivalent manual or mechanical process to access, acquire, copy, phishing or monitor any portion of the website and its inherent data or information in any way to obtain or attempt to obtain any data, documents or information through any means not purposely made available through the normal use of the Website. We reserve the rights to bar and initiate legal actions toany individualpurported to be conducting such activity.

Any unauthorised access by hacking or any other illegitimate means to gain access to any portion of the website with the intention to extract data, sabotage or with malicious intent will not be tolerated and will be subjected to legal action if necessary.

Copyright/Trademark Information


All information in the website including images, logos, indicia, text, content, are subject to copyright. Subject to specific written permission from us, no one is allowed to use our name, logos, images and content in relation of any form of third party advertising or publicity. The information contained in this website is subject to change without notice. We will not be responsible for typographical, technical, or descriptive errors of products herein.

Limitation of Liability


There is no representation or warranty of any kind, express or implied as to the content, information or operation of this website. By using our website, you expressly agree that you are using our website at your own risk.

We disclaim all warranties, express or implied that our website, components, content or email sent from us are free of viruses or other harmful components. We will not be liable for any losses or damages of any kind including direct, indirect, incidental and consequential damages, arising from the use of our website. We are also not liable for any damage or injury caused by the use or misuse of products purchase from us.

Goods damage while in transit, failure to comply with storage instructions, willful abuse or misuse will not be covered under warranty. Any direct, indirect or incidental damages sustain from any products used in breach of manufacturer warranty or not use in accordance to product instruction resulting in any loss or damage will not be our responsibility.

Due to circumstances beyond our reasonable control, we are not liable for any delays in fulfilling our obligations. We will make all reasonable efforts to ensure that we will fulfill our obligations but in the event that we are unable to fulfill our obligations due to conditions beyond our reasonable control which resulted in making it more difficult or at a higher cost to fulfill our obligations in our normal way. We may wait until the condition is again possible to fulfill our obligations without incurring additional difficulty or additional charges. Any such delay will not be our responsibility.

If delay or failure to deliver is caused by force majeure or labour dispute we may delay or suspend delivery, completion and/or terminate the contract. Force Majeure means an act of God, war, lightning, fire, earthquake, storm, flood explosion, unavailability or delay in availability of equipment materials or transport, and any other cause whether of the kind specifically enumerated or otherwise which is not within our control. You will not be entitled to cancel the whole or part of an order or to claim compensation by reason of our failure to comply with your delivery requirements or minor variations to the goods as a result of changes to the manufacturing processes or specifications. 

GOVERNING LAW AND OTHERS


These Terms and Conditions will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of Republic of Singapore.
Unless otherwise specified, all prices quoted and sales transactions are in Singapore Dollars.